Refund & Cancellation Policy
Refund & Cancellation Policy – Ride Ready Rentals
At Ride Ready Rentals, we strive to offer a flexible and transparent refund and cancellation experience. This policy outlines the terms and timelines for cancellations and refunds, including those processed through Razorpay.
Cancellation by Customer
- More than 7 days before pickup date:90% refund of the booking amount. A 10% cancellation fee will be deducted to cover administrative and payment gateway charges.
- Between 3 to 7 days before pickup date:50% refund of the booking amount.
- Less than 3 days before pickup or same-day cancellation: No refund will be provided due to loss of booking opportunity and operational costs.
No Show / Late Arrival
- If the customer fails to pick up the vehicle on the scheduled date/time without informing us, the booking will be treated as a “No Show,” and no refund will be applicable.
Booking Modification
- Changes in travel dates or bike model are allowed once per booking, subject to availability.
- Rescheduling requests must be made at least 3 days prior to the pickup date.
- If the revised booking is of a lower value, the balance will be adjusted as credit (no monetary refund).
Cancellation by Ride Ready Rentals
If we cancel a booking due to bike unavailability, mechanical issues, or operational constraints, customers will receive either:
- A 100% full refund, or
- A suitable alternative bike (if available), based on customer preference.
Early Return Policy
- If a customer returns the vehicle before the agreed rental period ends, no refund will be issued for the unused days.
Refund Process and Timeline (Razorpay)
- All eligible refunds for payments made via Razorpay will be initiated within 3–5 business days from the date of cancellation approval.
- Razorpay usually processes refunds back to the original payment method (Credit/Debit Card, UPI, Net Banking, etc.).
- After initiation, the refund may take 5–7 additional business days to reflect in the customer’s bank account, depending on the bank’s processing time.
- You will receive an email confirmation once the refund is processed.
- Note: Payment gateway charges, if any, deducted by Razorpay during the original transaction are non-refundable unless the cancellation is initiated from our side.
Contact for Cancellations and Refunds
For any cancellations or refund-related queries, please contact us at:
📍 Address: M-21, M Block, Mohan Garden, Delhi – 110059
📧 Email: ridereadyrentals21@gmail.com
📞 Phone/WhatsApp: +91-99580 26260
🌐 Website: www.ridereadyrentals.in